> For the complete documentation index, see [llms.txt](https://dexsport-3.gitbook.io/dexsport-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dexsport-3.gitbook.io/dexsport-docs/troubleshooting/site-not-loading.md).

# The site is not loading or I can't log in

In most cases the cause sits in the browser, not on the platform: an extension or a VPN connection is interfering with the site, or an old cached version is being loaded. Work through these steps in order.

1. **Disable extensions and VPN.** Temporarily turn off all browser extensions and any active VPN connection, then reload the page. Ad blockers, privacy extensions and a second crypto wallet extension are the usual causes. An incognito window runs without extensions, so it is a fast way to test this.
2. **Clear cache and cookies.** Clear your browser's cache and cookies, then open dexsport.io again. This removes the outdated files that make a page hang half-loaded.
3. **Restart the platform.** Close the platform completely, open it again, and only then log back in to your wallet.

If you use a Web3 wallet, make sure the wallet extension or app is unlocked before you press "Sign Up" in the top right corner, the button that opens the login window, and sign the authorization request when it appears. Without that signature the login does not complete.

It is also worth trying another browser or another device. If the site opens there, the problem is on the first browser and clearing its data usually settles it.

One thing to keep in mind while you troubleshoot: log back in with the same account you used before. If you connected a Web3 wallet, that means the same wallet address.

## If nothing helps

Write to support in the platform chat, or through the official social channels if the site will not open at all, and send:

* your nickname;
* the browser and device you are using;
* what exactly happens, with the error text if there is one;
* a screenshot of the screen you are stuck on.

That gives the agent enough to reproduce the case.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://dexsport-3.gitbook.io/dexsport-docs/troubleshooting/site-not-loading.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.