> For the complete documentation index, see [llms.txt](https://dexsport-3.gitbook.io/dexsport-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dexsport-3.gitbook.io/dexsport-docs/troubleshooting/region-and-vpn.md).

# Access from my region and VPN

If a casino game will not open or says it is not available in your region, the restriction comes from the game provider, not from Dexsport. Providers license their games country by country, so a single title can be closed in one place and open in another. An active VPN causes the same message, because the provider sees the country of your VPN exit point instead of your own.

What to do.

1. **Turn off the VPN.** Disable it completely, not just for one tab, then reload the page. While a VPN is on, a game can be blocked even in a region where it normally works.
2. **Refresh the page.** A game window that failed to load once often opens on the second try.
3. **Log out and log back in.** If the refresh alone does not help, sign out, sign in again, and open the game from the Casino section.
4. **Try another game.** Restrictions are set per game and per provider. If other titles open normally, that one specific game is restricted for you, and the rest of the casino, sports and esports stay available as usual.

## If the game still will not open

Write to support in the platform chat and send:

* your nickname;
* the exact name of the game and its provider;
* the message you see, or a screenshot of it;
* whether you had a VPN on when it happened.

The game name is the important part. With it the agent can check whether the title is restricted by the provider or whether something else is going on with your session.


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